Last Updated: July 12, 2025
Thank you for shopping at diycraftsart.com. This Shipping Policy outlines important information about order processing, delivery times, shipping rates, and international customs. Please review this carefully before placing an order.
1. Order Processing Time
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Orders are typically processed and shipped within 2 business days (excluding weekends and holidays).
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During peak seasons (e.g., Black Friday, Christmas), processing may take longer (we will notify you of delays).
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Orders placed after 6 PM EST will be processed the next business day.
2. Shipping Methods & Delivery Times
In general, shipments are in transit for 7 - 10 business days.
Note: Delivery times are estimates and not guaranteed. Delays may occur due to:
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Customs clearance (international orders)
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Weather events or carrier disruptions
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Incorrect shipping addresses
3. Shipping Rates
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Calculated at checkout based on order weight, destination, and shipping method.
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Free shipping promotions (if applicable) will be automatically applied at checkout.
4. International Shipping & Customs
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We ship to most countries. For unlisted destinations, contact us before ordering.
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Customs fees, taxes, or import duties are the customer’s responsibility. We cannot predict these charges.
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Provide accurate phone/email for customs clearance updates.
5. Order Tracking
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Once shipped, you’ll receive a confirmation email with a tracking number.
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Track your order via the carrier’s website (e.g., USPS, FedEx, DHL).
6. Undeliverable or Lost Packages
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If a package is returned to us due to an incorrect address, you’ll be responsible for reshipping costs.
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For lost/missing packages, contact us within 7 days of the estimated delivery date. We’ll assist with carrier investigations.
7. Returns & Refunds
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See our Return Policy for details.
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Shipping costs are non-refundable unless the error was ours (e.g., wrong item shipped).
8. Contact Us
For shipping questions, email: customer-service@diycraftsart.com